JOB TYPE: Full time / Permanent
LOCATION: Sherwood Business Centre, Sherwood, Nottingham
REPORTING TO: Managing Director
SALARY: £20-£25k depending on experience

JOB DESCRIPTION
We are looking for a Sales & Office Support Administrator on a permanent, full-time contract to help
with the day-to-day business operations. You must have excellent interpersonal skills and a high
level of communication and organisation skills with the ability to manage a varied workload.

ABOUT VISAV
For the past 20 years VISAV has been consistently growing and evolving to the point where now, our
main product Neighbourhood Alert, is used by over 70% of the UK’s police forces as well as
Neighbourhood Watch, fire services, Action Fraud, Get Safe Online and a number of local councils,
and has over 1 million registered users.
www.visav.co.uk
www.neighbourhoodalert.co.uk

THE ROLE
As Sales & Key Account Administrator you will be working within an established team and will be
responsible for a variety of tasks to support various functions within the business. A good telephone
manner is essential. You should have basic computer literacy and the ability to use standard
Microsoft Office applications such as MS Word and Excel. Previous experience in an office
environment will be a definite advantage. This is a varied role covering an array of tasks from sales
to call handling and administrative duties.

DUTIES WILL INCLUDE BUT NOT LIMITED TO:
➢ Account management tasks relating to the existing VISAV customer base.
➢ Customer account review visits.
➢ Scheduling and organising meetings and follow-ups.
➢ Overseeing the completion of key tasks within the business.
➢ Organising the annual conference.
➢ Managing escalated support tickets.
➢ HR administration.
➢ General day to day management tasks relating to Sherwood Business Centre.

SKILLS, EXPERIENCE REQUIRED:
➢ Experience of working within an administration role.
➢ Attention to detail.
➢ Ability to prioritise workload.
➢ Good timekeeping skills.
➢ Good communication skills.

WHAT’S IN IT FOR YOU:
➢ Competitive salary (depending on previous experience).
➢ Convenient working hours (9:00am to 5:00pm).
➢ Company Pension.
➢ Vibrant and supportive work environment.
➢ 21 days paid holidays (plus Bank Holidays)

VISAV Limited is an equal opportunity employer. We do not discriminate on any grounds including
age, gender, race, ethnic origin, religion or religious belief, marital status, sex or sexual orientation
or disability.

Please submit CV’s and covering letter by email to This email address is being protected from spambots. You need JavaScript enabled to view it..

There have been numerous updates to the communication system, Neighbourhood Alert, over the last decade. Updates were discussed and agreed by VISAV and their Information Providers at annual Development Board Conferences, the first being in 2016. You can read more of the conferences we have sponsored and hosted on our Alert website. A new, substantially improved “version 4” has been in development since October 2019. Testing of v4 began in April 2020 by 37,000 volunteers, who currently use version 3. Additionally, each of our Information Providers have been invited to join a Practitioner Group to provide feedback during the trial.

In 2020 VISAV Ltd took on two consultants, Chris Davis and Sue Sambells, to support with project delivery. Chris took on overseeing the development of v4 liaising with the IT Director and lead developer, Jon Shaw and assisted Mike Douglas, Product Director, with issuing regular updates to their clients and practitioner group. In addition to Alert, VISAV has a myriad of other projects and remains based at Sherwood's very own "Sherwood Business Centre“.

As we are all well aware, 2020 is a challenging year but VISAV have continued offering our high standard of service with business as usual for version 3 Alert to our 42 (and growing) partner organisations whilst continuing with the testing and improvements from feedback to version 4. The first half of 2020 has seen VISAV sending 55 million emails to over 840,000 registered members. In March 2020 the system experienced its highest demand ever with a total of 11.2 million emails sent as partners around the UK communicated with the general public in the fight against Coronavirus.

Additionally, in February 2020 we surveyed Neighbourhood Alert members about their communication preferences and experiences of receiving alerts. We received valuable data and insights from the 104,233 responses. Details can be viewed on our website.

We are now planning the formal launch of the new Alert version 4 for spring 2021 (COVID-19 allowing!) at a conference for our valued clients, followed by a black-tie dinner and awards presentation in the evening.

Neighbourhood Alert was developed during 2008/9 with the first paying sites going live at the beginning of September 2010. VISAV’s first Neighbourhood Alert customer was Leicestershire Police with “Neighbourhood Link”. The original Neighbourhood Link website looked like this: