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Opening hours
The office and telephone support lines are open Monday to Friday from 8:30am to 5:00pm.

Christmas 2024
The office and telephone support lines are closed from 5:00pm on 24th December and will reopen at 8:30am on 2nd January 2025.

Contact details
0115 924 5517
support@visav.co.uk

Out of office hours and during holidays, if you require support, please email support@visav.co.uk.

Internet Explorer 11

Quick guide:

Start by pressing [Ctrl] + [Shift] + [Delete] together on your keyboard - this should open up a window like pictured below:

ie11 window

Ensure the 2 highlighted boxes are ticked, and then click "Delete" at the bottom.
Other optional ones that can be ticked include: "History", "Download History", "Form Data" and "Passwords".

Other method:

Click the "cog" icon at the top-right of the screen (as pictured below) and navigate to "Safety" > "Delete browsing history..."
IE11 path

This will open the same pop-up referenced above in the quick guide. Now follow the steps offered on the quick guide.

 

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Microsoft Edge

Quick guide:

Start by pressing [Ctrl] + [Shift] + [Delete] together on your keyboard - this should open up a window to the right, as pictured below:

ie11 window

Ensure the 2 options above are ticked, and then click the "Clear" button.
Other optional ones that can be ticked include: "Browsing history", "Download History", "Autofill Data" and "Passwords". You may also benefit from having "Always clear this when I close the browser" switched on.

Other method:

Click the "..." icon at the top-right of the screen (as pictured below) and navigate to "Settings" towards the bottom:
IE11 path

This will open up the "General" settings tab. Change to the "Privacy & Security" tab by selecting the padlock icon:
edge path2

Now, select "Choose what to clear":
edge path3

This will load up the tab referenced on the quick guide. Please refer to the quick guide for selecting the correct options.

 

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Mozilla Firefox

Quick guide:

Start by pressing [Ctrl] + [Shift] + [Delete] together on your keyboard - this should open up a window like pictured below:

ie11 window

Ensure the time range at the top is set to "Everything", and that the "Cookies" and "Cache" boxes are ticked, and then click "Clear Now" at the bottom.
Other optional ones that can be ticked include: "Browsing & Download History", "Active Logins" and "Form & Search History".

Other method:

Click the "3 lines" menu icon at the top-right of the screen (as pictured below) and navigate to "Options":
IE11 path

This will open up the general settings tab. Now, select the "Privacy & Security" tab on the left:

firefox path2

This will load up all privacy and security settings. Scroll down to the "Cookies and Site Data" section, and select "Clear Data...":

firefox path3

This will open up the following pop-up. Ensure both options are selected, and then click "Clear":

firefox path4

 

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Google CHrome

Quick guide:

Start by pressing [Ctrl] + [Shift] + [Delete] together on your keyboard - this should open up the "Settings" tab with the following pop-up:

ie11 window

Ensure the time range at the top is set to "All time", and that the 2 boxes above are ticked, and then click "Clear data" at the bottom.
Other optional browsing data can be found on the "Advanced" tab. Some of our recommended ones to clear include: "Browsing history", "Download history", "Passwords" and "Auto-fill form data".

Other method:

Click the "..." icon at the top-right of the screen (as pictured below) and navigate to "More tools" > "Clear browsing data..."
IE11 path

This will open the same pop-up referenced above in the quick guide. Now follow the steps offered on the quick guide.

 

Back

Opera

Quick guide:

Start by pressing [Ctrl] + [Shift] + [Delete] together on your keyboard - this should open up a window like pictured below:

ie11 window

Ensure the time range is set to "All time", and that the 2 boxes above are ticked, and then click "Clear data" at the bottom.
Other optional browsing data can be found on the "Advanced" tab. Some of our recommended ones to clear include: "Browsing history", "Download history", "Passwords" and "Auto-fill form data".

Other method:

Click the 3 lines icon at the top-right of the screen (as pictured below) and scroll down until you can see the "Clear browsing data" area (as shown below):
IE11 path

Click the "Clear browsing data..." button. This will open the same pop-up referenced above in the quick guide. Now follow the steps offered on the quick guide.

 

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